Job Details

Job Details

Professional Scheduling/Lead Management Agent - (48)

This details all the information about the job posting.

Job Title
Professional Scheduling/Lead Management Agent
Job Description

Professional Scheduling/Lead Management Agents

We are hiring for our Professional Scheduling/Lead Management Team who service clients of physicians and consumer service providers around the country. If you are a great communicator, enjoy a fast-paced, positive and fun environment and are someone who understands the value of excellence in customer service, then this position is for you. 

Our agents are an extension of the client's front office staff and must represent them in a professional manner at all times. They must be able to respond to incoming phone and email requests for information and schedule appointments for a variety of medical and consumer service industries. Our scheduling agents assist the consumer by answering general questions about available services and schedule consultations and service appointments for multiple industries.

The successful candidate will possess outstanding professional phone-based customer service, a great attitude, flexibility and a willingness to learn new processes, as well as an ability to adapt to the company culture that rewards hard work, dedication, and a 'team first' attitude.

Competitive Salary + Commission Opportunities
Hours: We are open from 8:00 am to 7:00 pm
- Professional Scheduling Agents work a rotating shift of either 8-5, 9-6 or 10-7.  We are open from 10-7 only on Mondays and Tuesdays.


Job Requirements

This skilled professional must be able to:
- Work with computer software scheduling programs and Microsoft Office programs.
- Ensure that all clients are handled in accordance with company 'Best Practices' and with top level service.
- Handle both inbound and outbound phone calls to consumers wishing to schedule an appointment.
- Speak in a clear, professional tone. English a must and Spanish a plus.
- Experience in a phone sales or service environment.  Elective cosmetic products or consumer services preferred.
- Exemplary communication skills are a MUST.
- Show a proven track record in meeting performance objectives.
- Practice a commitment to ethical conduct by promoting a positive work environment and avoiding negativity.

Education
High School
Salary Grade
$0.00 - $0.00
Location
Red Spot Interactive - Jupiter, FL 33458 US (Primary)
Travel
0 - 10%
Job Type
Full-time
Exemption Type
Non-Exempt
Relocation Offered
No